Charitable Nonprofits

Start by Strengthening Your Volunteer Program

It’s challenging to build capacity in an uncertain economy, but sometimes the solutions are already at hand.

If your nonprofit engages volunteers, you already possess a renewable and cost-effective resource to serve more clients, deliver on your mission — and increase giving.

That’s because volunteering is more than an add-on to enhance your mission. It’s a powerful point of entry into your organization, where supporters observe your important work first-hand and experience the satisfaction of making a direct contribution.

Twenty Hats Consulting helps you reach your capacity-building goals

Whether you are just beginning to engage volunteers or seek to solidify your current program, these services improve sustainability and expand resources.

Hiring Services

Identify, screen, interview, and hire a volunteer manager who will expand your program and retain loyal volunteers

Volunteer/Fundraising Program Integration

Establish the systems and practices that deepen volunteer relationships and lead to all forms of support

Volunteer Impact Measures Development

Create metrics that illustrate just how your volunteers deliver on the mission and align with your strategic plan — information that gives you a competitive edge with funders



“Elisa’s presentation was engaging both with hands on encouraging audience interaction and questions. She took the presentation on a course that was led by the participants, while continuing to stay on topic and relevant. I found her very knowledgeable yet approachable. I would highly recommend her as a trainer in any situation.”

Sue Hawthorne

Volunteer Manager, Volunteers of Mid Coast Maine


“The workshop was fantastic, a few of us afterwards were talking about how helpful it was. I already have ideas about how to make my future interviews better based on what we did at your workshop. Thank you for hosting it.”

Geoffrey Cohrs

Docent Coordinator, Smithsonian American Art Museum


“I love that the Twenty Hats training relates directly to your work, your present struggles and challenges. It was helpful for me to talk with my struggles out loud to my colleagues during the team brainstorming activities. I was able to relate everything we learned back to my work at my organization in some way, which I didn’t expect, but loved!”

Lauren Padgett

Manager, Volunteers and Events, PRS, Inc.


Ready to explore strategic volunteer engagement?

Let’s talk